Conditions
Terms & Conditions (AGB)
I. Information on Distance Contracts and Conclusion of Contracts in Electronic Commerce
§1 Contracting Party
These contractual terms apply to all contracts concluded via the online shop at https://www.rootatelier.com between
Burckhardtstr. 6
01307 Dresden
Germany
Email hi [at] rootatelier.com
Registered with the Local Court of Dresden (Amtsgericht Dresden), HRB 47256
Managing Director: Latanya Hernandez
and the customer.
Customers within the meaning of these Terms & Conditions are consumers and businesses alike. A consumer is any natural person who enters into a legal transaction for purposes that predominantly are outside their trade, business or profession. A business is any natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in exercise of their trade, business or profession.
The relationship between the contracting parties is governed by the law of the Federal Republic of Germany. For consumers, this choice of law applies only insofar as the protection afforded by mandatory provisions of the law of the country in which the consumer has their habitual residence is not withdrawn.
§2 Conclusion of the Contract in Electronic Commerce
The products and services listed in the online shop do not constitute binding offers by ra.ventures GmbH; they are an invitation to customers to submit a binding offer by placing an order.
Once we receive your order, you will receive an email confirming receipt and detailing your order. We will then check the availability of the items you ordered. If one or more items are unavailable, we will not accept your offer with respect to those items and will inform you by email. ra.ventures GmbH may accept the customer’s offer within three (3) business days of receipt of the order. The contract with the customer is concluded only upon explicit acceptance of the order by ra.ventures GmbH.
ra.ventures GmbH does not assume a procurement risk and reserves the right to rescind its obligation to perform the contract in cases of incorrect or improper self-supply by suppliers. The liability of ra.ventures GmbH for intent or negligence pursuant to the liability provisions in Section II §9 of these Terms remains unaffected. In the event of non-availability or only partial availability of the service, ra.ventures GmbH will inform the customer without undue delay; in case of rescission, any consideration will be refunded without undue delay.
For technical reasons, we cannot accept orders by telephone, fax, letter or email. We only accept orders placed via our online shop.
§3 Information on Your Right of Withdrawal
Consumers are entitled to a right of withdrawal for distance contracts pursuant to Sec. 355 of the German Civil Code (BGB). As a consumer, you therefore have the right to withdraw from your contractual declaration in accordance with the following withdrawal policy:
Withdrawal Policy / Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods.
To exercise your right of withdrawal, you must inform us (ra.ventures GmbH, Burckhardtstr. 6, 01307 Dresden; email: hi [at] rootatelier.com) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post, fax or email). You may use the attached model withdrawal form, which is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments we have received from you, including delivery costs (except for the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within 14 days from the day on which we receive notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this reimbursement.
We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back or hand over the goods to us without undue delay and in any event not later than 14 days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send back the goods before the period of 14 days has expired. You bear the direct costs of returning the goods. If the goods, by reason of their nature, cannot be returned by normal post, the costs are estimated to be up to approximately €10.00.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Non-existence or Premature Expiry of the Right of Withdrawal
The right of withdrawal does not exist for contracts for the supply of goods which are not prefabricated and for the production of which an individual choice or decision by the consumer is decisive or which are clearly tailored to the consumer’s personal needs.
Annex: Model Withdrawal Form
pursuant to Annex 2 to Art. 246a Sec. 1 (2) No. 1 and Sec. 2 (2) No. 2 EGBGB
(If you wish to withdraw from the contract, please complete and return this form.)
ra.ventures GmbH
Burckhardtstr. 6
01307 Dresden
Email: hi [at] rootatelier.com
I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
- Ordered on (*) / received on (*)
- Name of consumer(s):
- Address of consumer(s):
- Date:
- Signature of consumer(s):
(only if notified on paper)
(*) Delete as appropriate
For easier processing of your withdrawal, you are welcome to contact our support team:
Prior coordination of the return via the email address stated in the withdrawal policy helps ra.ventures GmbH to allocate the shipment. Please note that such prior coordination is not a requirement for the effectiveness of your withdrawal.
§4 Voluntary Return Right
We do not offer an extended voluntary return right beyond the statutory 14-day withdrawal period.
II. General Terms & Conditions (AGB) of ra.ventures GmbH (as of November 2025)
The following terms apply to all orders placed via the website www.rootatelier.com. The Terms & Conditions valid at the time of the order apply.
§1 Prices; Delivery and Shipping Costs
Our prices include the statutory VAT applicable at the time of the order. In cross-border deliveries, additional taxes (e.g., in the case of intra-Community acquisition) and/or duties (e.g., customs) may be payable by the customer. Shipping costs are borne by the customer. ra.ventures GmbH covers shipping costs for deliveries within Germany from an order value of €150.00 and for deliveries to most European countries from an order value of €250.00. If the order value falls below these thresholds due to a return, ra.ventures GmbH reserves the right to deduct the incurred shipping costs from the refund. The eligible delivery countries are listed under “Delivery & Shipping Costs”. The prices shown for items in your cart are identical to those on the current product information page on the website. We charge the price listed on the website at the time of your order. Orders are placed at the current daily price. Please note that we are not bound by an incorrect price. Placing an order does not yet constitute a purchase contract.
§2 Availability
Products that are not available will not be displayed in the online shop or will be marked “SOLD OUT”. If you have ordered a product that is no longer available due to an error, you will be informed by email without undue delay after the error is identified.
§3 Payment
ra.ventures GmbH accepts the payment methods stated on the respective offer page and made available for the customer to choose from. The customer selects their preferred payment method from those available.
ra.ventures GmbH reserves the right to exclude certain payment methods in individual cases. Payment by sending cash or checks is not possible; ra.ventures GmbH excludes liability for loss in such cases. Bank fees arising from international transfers are borne by the customer.
Payment must be received within 14 days after receipt of the order confirmation. ra.ventures GmbH reserves the right to cancel the reservation of ordered items if no payment is registered after an additional written grace period of 14 days.
§4 Delivery Conditions
Shipping of the items purchased by the customer takes place according to the delivery times stated on the product pages after confirmed payment method approval and/or receipt of payment.
Delivery is made to the delivery address specified by the customer. You will be informed of the shipment by email. Shipping is currently handled by DHL.
The risk of accidental loss passes to the customer when the goods are handed over to them (Sec. 446 sentence 1 BGB) or if they are in default of acceptance (Sec. 300 (2) BGB).
§5 Acceptance of Goods
We use DHL to ship your order. If a shipment arrives damaged, we kindly ask you to do the following: If possible, report the damage immediately to the carrier’s employee and document the type and extent of the damage. Otherwise, it is almost impossible to settle claims for possibly damaged contents. You may refuse acceptance of damaged goods.
Any rights and claims of the customer—especially statutory rights in case of defects—remain unaffected by the above. The above therefore does not constitute a limitation period for rights under Section II §8 of these Terms.
§6 Retention of Title
We retain title to all goods delivered by us until full payment has been made. To assert our retention of title, we are entitled to demand immediate return of the goods under retention, excluding any right of retention, unless there are legally established or undisputed counterclaims.
§7 Force Majeure
If we are unable to perform the owed service due to force majeure (in particular natural disasters), we are released from our performance obligations for the duration of the impediment. If performance or delivery is rendered impossible for more than one month due to force majeure, you are entitled to withdraw from the contract.
§8 Warranty
Statutory rights for defects apply when purchasing goods. As a customer, you may assert warranty rights in accordance with the following provisions if the goods are defective.
We are not the manufacturer of the goods we deliver. For claims under the German Product Liability Act, we will liaise with the manufacturer in your interest. Please notify us of any complaints by emailing hi@rootatelier.com.
Otherwise, the warranty of ra.ventures GmbH is governed by the following paragraphs. ra.ventures GmbH generally does not provide its own guarantees; the mere presentation of items in the online shop is, as a rule, to be regarded only as a description of performance.
No warranty exists for damages resulting from improper handling or use of the goods by the customer. The same applies to intentional (fashioned) wear and tear.
If the purchased item is defective, the customer is entitled—if and to the extent the statutory requirements for defect rights are met—to subsequent performance.
Consumers may choose between repair or replacement as part of subsequent performance. However, ra.ventures GmbH may refuse the chosen type of subsequent performance if it is possible only at disproportionate cost and the other type of subsequent performance remains without significant disadvantages for the consumer.
For businesses, ra.ventures GmbH shall initially provide warranty for defects at its discretion by repair or replacement.
The limitation period for a consumer’s rights in case of defects is two (2) years, and for a business one (1) year—each from delivery of the goods to the customer. This shortening of the limitation period does not apply insofar as ra.ventures GmbH is liable pursuant to Section II §9 of these Terms or where a third party’s property right allows them to demand surrender of the delivery item.
The recourse claims of businesses under Secs. 478, 479 BGB remain unaffected.
Obvious defects must be notified by businesses within two (2) weeks of receipt of the goods using the contact details above; otherwise, warranty claims are excluded. Timely dispatch of the notification is sufficient to meet the deadline.
Pursuant to Regulation (EU) No 524/2013, the European Commission provides an interactive website (the “OS Platform”) for dispute resolution between consumers resident in the EU and traders established in the EU arising from online sales or service contracts: http://ec.europa.eu/consumers/odr/. To submit a complaint on the OS Platform, consumers must complete an electronic complaint form. The mandatory information to be provided is listed in the Annex to Regulation (EU) No 524/2013.
§9 Liability
Under statutory provisions, ra.ventures GmbH is liable without limitation for damages arising from injury to life, limb or health resulting from negligent or intentional breach of duty, as well as for other damages resulting from grossly negligent or intentional breach of duty or fraud.
Furthermore, ra.ventures GmbH is liable without limitation for damages covered by mandatory statutory provisions (e.g., the Product Liability Act) or where ra.ventures GmbH has assumed a guarantee for a certain quality or duration.
For damages caused by simple or slight negligence, ra.ventures GmbH is liable insofar as such negligence concerns the breach of contractual obligations the fulfillment of which is essential for proper performance of the contract and on whose observance the customer may regularly rely (so-called cardinal obligations). In such cases, the liability of ra.ventures GmbH is limited to the foreseeable, typical damage.
In the case of slightly negligent breaches of contractual obligations not covered by the preceding paragraph (so-called non-essential contractual obligations), ra.ventures GmbH is liable to consumers—but limited to the foreseeable, typical damage.
Any further liability—regardless of the legal basis of the asserted claim—is excluded.
§10 Contract Language / Storage of the Contract Text
The contract language is German.
We do not store the contract text; it cannot be retrieved after completion of the ordering process. You can, however, print your order data immediately after submitting the order.
§11 Final Provisions
Place of performance and jurisdiction in business transactions with companies and legal entities is the registered office of ra.ventures GmbH. The same applies if the customer, as a business, has no general place of jurisdiction in Germany or if their place of residence or habitual residence is unknown at the time the action is filed. The right to bring an action before any other court of jurisdiction remains unaffected. This contract is governed by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG) and the rules of private international law.